SHIPPING 

Our orders may be shipped from one of two locations Sydney Australia, or Los Angeles, USA. Dependent on the time or item ordered. Shipping can vary per order but may be best outlined below.

 

DOMESTIC AUSTRALIA

Regular Post Shipping Complimentary

3 – 5 Business days

 

Express Deliver $20

1 – 2 Business days

 

INTERNATIONAL SHIPPING

Regular Post Shipping Complimentary

5 - 10 Business days

 

Express Deliver $40

4-7 Business days

INTERNATIONAL SHIPPING 

  • The prices within the online store do NOT include relevant overseas duties and other customs charges you may incur. These costs are imposed by your local customs office and are outside of our control. Please ensure you familiarise yourself with your country's customs charges and levies prior to placing an order. These duties are charged once an order reaches its destination (delivery country).

  • Cost of duties will vary widely from country to country and cannot be predicted by Delila Fox. All charges are levied by the local government agency and Delila Fox takes no margin or profit. We recommend contacting your local customs office before ordering to avoid any unforeseen charges.

  • International customers may be able to claim back any Customs duties and charges when returning an item through their country's relevant authority.

  • To comply with Australian export regulations we are required to declare the exact value of all items ordered and to mark them as dutiable 'merchandise'. We are also prohibited by law from marking the order as a 'gift', even if the order is placed with the intention of sending to a gift recipient.

RETURNS

Our hope is that you are completely satisfied with your Delila Fox purchase. If you aren’t, we are happy to accept your return or exchange; but please keep in mind:

  • All returns will incur a 40% restocking fee.

  • Merchandise must be returned within 30 days of delivery.

  • Merchandise must not be worn, altered, or washed, and must be free of stains, pet hair, floor debris, and pin marks.

  • Merchandise must have all tags attached and be in its original packaging.

  • Items not returned in original condition may be refused refund.

  • Items lost or damaged during return shipping will not be entitled to refund or credit so please package carefully. 

  • Most returns will process in approximately 2-3 weeks.

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